BREAST IS BEST.
If you are able to, breastfeeding is best to achieve optimal growth, development and health for your baby. It is also important for mums to prepare themselves nutritionally before and during breastfeeding. In instances where breast milk is not available, or you are considering bottle feeding, it is important to seek professional medical advice first.
Introducing infant formula to a breastfed baby, either partially or exclusively, may reduce your milk supply or make returning to breastfeeding at a later date challenging. Before introducing infant formula to your baby’s diet, it is important to consider other implications, such as convenience and cost over time.
When preparing infant formula, always follow the recommend guidelines and instructions on the product label. Ensure that all equipment used for feeding infants and preparing feeds has been thoroughly cleansed and sterilised before use. Incorrect or unnecessary use may affect the health of your baby.
Information about Blue River Dairy infant formulas and other products is for education and informational purposes only.
If you are unsatisfied with your purchase for any reason, we encourage you to first discuss this with us via our careline 0800 258 374.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Blue River Dairy LP, 111 Nith Street, Invercargill 9812, New Zealand.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 111 Nith Street, Invercargill 9812, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.